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Homeowners & Renters Research - Consent form

Give your consent to take part in user research - HEAT

Understanding your participation

This information page tells you about who we are, the research we're doing, and how we will use the information you give us.

Who are we, and what are we doing?

We are working on behalf of the Department for Energy Security and Net Zero (DESNZ) to develop a new digital service. We want to get your feedback to better understand user needs and preferences regarding this. Your participation is crucial in helping us create a service that truly meets the needs of its users.

What is involved in taking part?

The researcher will ask you a range of questions to help us understand what people need from this new digital service.

This will take place in a 1 hour and 15 minute Microsoft Teams session. During the session, you will be asked some questions and invited to share your screen so you can give feedback on some content. No preparation is required before your interview, and importantly, there are no right or wrong answers. Your feedback and responses will help us develop a better service for users like yourself.

A couple of project team members will join the research session as observers and note takers. They will join with their cameras and microphones off but might ask a few questions at the end of the session.

You will receive a £40 incentive for your participation, which will be provided by Roots Research after the session. Participation is voluntary, and you can take a break or withdraw at any time without penalty.

How do we use your information and ensure your privacy?

With your consent we will record the research session and take notes for analysis purposes. This raw data will not be viewed or shared, beyond the research team. All your comments and feedback will be anonymised by our research team before being shared with the broader project team. This means that any personal data such as locations, will be generalised to ensure that you cannot be identified. You can withdraw your consent until insights have been anonymised. 

We may use your anonymised comments and feedback in reports to share our findings within the Department for Energy Security and Net Zero and the wider government. We will not use your name or any other identifiable information.

We will keep your contact information secure within the Department for Energy Security and Net Zero. We will retain any personal data from the research session only for as long as needed for the project, typically up to 4 months, after which it will be securely destroyed.

Feedback

If you have any questions about the research session, please contact Maya at [email protected]

Your rights

A list of your rights under the General Data Protection Regulation, the Data Protection Act 2018 (DPA 2018), can be seen on the information commissioner’s website. The Department for Energy Security and Net Zero is the data controller for the personal data you give, which means they are responsible for how your personal data is processed.

You have the right to withdraw at any time

Taking part in this research is voluntary. You don't have to answer any questions you don't want to and can stop taking part by telling your researcher.

If you wish to withdraw, please email Maya at [email protected]

To complain to the regulator

You have the right to lodge a complaint with the ICO (supervisory authority) at any time. Should you wish to exercise that right full details are available on their website.

If you are happy with all of the information above and willing to provide your consent to take part in this research study, please type your name below and respond within ‘I have read the information and consent to taking part in this research’

Agreeing to take part in the Department for Energy Security & Net Zero research

Before you take part, we need to ask your permission for the following. Please contact us at Maya at [email protected] with any questions.

Please tell us what you give permission for:

I agree to take part in this research session.

Yes

My feedback to be collected during the session as anonymised insights.

Yes

Video recording of the session to be used for research and analysis.

Yes

Audio recording of the session to be used for research and analysis.

Yes

Any anonymised insights can be shown to people inside the Department for Energy Security and Net Zero and the wider government when sharing feedback.

Yes

Please confirm your understanding:

I have read the 'Understanding your participation' information.

Yes

I understand I can stop taking part at any time, and this will never affect the service or entitlements I get from the Department for Energy Security and Net Zero if any.

Yes

I understand that the ideas, designs, and services I see in my research session are confidential. I will not tell anyone until they are made public. I will not take away copies of any materials used in the session.

Yes

Your agreement

I understand my participation in this research.

Yes

I give my informed, voluntary consent to take part in this research as per my selections above.

Yes

The details of the research were explained to me by Roots Research.

Yes

I agree to be contacted for related future research.

Yes

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Timestamp

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August 28, 2025 12:06 pm GMT

Homeowners & Renters Research - Consent form Uploaded by Maya Mitchell-King - [email protected] IP 82.148.32.25

August 28, 2025 12:20 pm GMT

Take Part in Research - [email protected] added by Maya Mitchell-King - [email protected] as a CC'd Recipient Ip: 82.148.32.25

September 23, 2025 12:18 pm GMT

Take Part in Research - [email protected] added by Maya Mitchell-King - [email protected] as a CC'd Recipient Ip: 82.148.32.25