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Informed Consent for Participant Research

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Informed Consent for Participant Research

What is the research study about?

EY Studio+ UK (“EY Studio+”) has been appointed by a UK bank (the “Company”) to conduct research into how people use banking services. You have been recruited by Roots as a research participant in the Project.

Your involvement in the study

We have provided a summary of how we will be approaching this research below, and we will be glad to answer any specific questions you may have about the Project.

The research will take place remotely via Microsoft Teams
We expect the session to last approximately 60 minutes
We will ask you to talk about the banking and financial services you use, and what you expect from these services
We are conducting this research to help the Company design appropriate services that will meet people’s needs

During the research session, there are no right or wrong answers, we’re interested in your own experience – we are not in any way evaluating you.

Your participation is voluntary

You may take a break or leave the Project at any time, for any reason. You also have the right to withdraw from the study after the session or make a complaint by emailing [email protected] and sharing the reference number, and the date of your session – shown at the top of this page.

How do we use your research data?

The research team use the data gathered during the Project to analyse the outcomes of the research, developing insights to help the Company develop its products and services in a way that meets the needs of the people using them. All responses are anonymised and aggregated so you will not be personally identifiable, and your name will not be associated with any data that is collected during the Project.

EY Studio+ takes your privacy and treatment of your Personal Data seriously. Our Privacy Notice is available at: https://www.ey.com/en_uk/legal-and-privacy/privacy-statement

The Company and EY Studio+ acknowledge that for the purposes of the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any equivalent or subsequent legislation relating to data protection which is applicable to the Project, EY Studio+ are the controllers, Roots is the processor.

During your participation in the Project you will be audio-recorded, video-recorded and/or photographed. Any such recordings or photographs will constitute your Personal Data (as defined in the GDPR).
During your participation in the Project, EY Studio+ will also collect other types of your Personal Data, including but not limited to name, age, gender, and contact information.
During your participation, you will also be observed by members of the research/design team, plus the Company. All observers are members of the team working on the Project.
To complete the Project, EY Studio+ will store your Personal Data on its secure internal computer systems.
EY Studio+ will not transfer your Personal Data to the Company. EY Studio+ will only present anonymised data and/or aggregated, themed insights to share its findings in relation to the Project.
EY Studio+ will delete your Personal Data one year after the Project has ended.

Your Consent

I give my consent for (please tick all that apply):

The session audio to be recorded for the specific purpose of this research

The session video to be recorded for the specific purpose of this research

Photographs to be captured for the specific purpose of this research

Members of the EY Studio+ Project Team to observe the research and capture notes

Members of the Company Project Team to observe the research and capture notes

My Personal Data in connection to the Project outlined above to be collected, stored and processed for the duration of one year after the Project has ended.

Your agreement to participate

I have read this consent form in its entirety, agree to the terms, and voluntarily agree to participate in the Project with EY Studio+ collecting and using my data as outlined above for the purpose of this research. I am aware that I can withdraw my consent at any time. I can do this by emailing [email protected] and sharing the reference number, researcher’s name, and the date of your session – shown at the top of this page.

Name:

Date:

All research activity is being conducted in accordance with the Market Research Society’s Code of Conduct and relevant data protection legislation where the research activity is taking place.

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September 11, 2026 11:51 am BST

Informed Consent for Participant Research Uploaded by Tap Tarika - [email protected] IP 212.42.190.49

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