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Informed Consent for Participant Research

What is the research study about?

EY Studio+ UK (“EY Studio+”) has been appointed to conduct research into how people use banking services. You have been recruited by as a research participant in the Project.

Your involvement in the study

We have provided a summary of how we will be approaching this research below, and we will be glad to answer any specific questions you may have about the Project.

The research will take place remotely through Teams

We expect the session to last around 60 minutes

We will ask you to talk about the banking and financial services you use and what you expect from these services

We are conducting this research to help our client design appropriate services that will meet people’s needs

During the research session, there are no right or wrong answers, we’re interested in your own experience – we are not in any way evaluating you.

Your participation is voluntary

You may take a break or leave the Project at any time, for any reason. You also have the right to withdraw from the study after the session or make a complaint by emailing [email protected] and sharing the reference number, and the date of your session – shown at the top of this page.

How do we use your research data?

The research team use the data gathered during the project to analyse the outcomes of the research, developing insights to help the Company develop their products and services in a way that meets the needs of the people using them. All responses are anonymised and aggregated so you will not be personally identifiable, and your name will not be associated with any data that is collected during the Project.

How do we use your research data?

EY Studio+ takes your privacy and treatment of your Personal Data seriously. Our Privacy Notice is available at: https://www.ey.com/en_uk/legal-and-privacy/privacy-statement

The Company and EY Studio+ acknowledge that for the purposes of the UK General Data Protection Data Regulation (“UK GDPR”), the Data Protection Act 2018 and any equivalent or subsequent legislation relating to data protection which is applicable to the Project, EY Studio+ are the controllers, Roots are the processors.

During your participation in the Project you will be audio-recorded, video-recorded and/or photographed. Any such recordings or photographs will constitute your Personal Data (as defined in the GDPR).

During your participation in the Project, EY Studio+ will also collect other types of your Personal Data, including but not limited to name, age, gender, and contact information.

- EY Studio+ will not transfer your Personal Data to the client. EY Studio+ will only present anonymised data and/or aggregated, themed insights to share its findings in relation to the Project. During your participation, you will also be observed by members of the research/design team, plus the client. All observers are members of the team working on the Project. Please note
  - To complete the Project, EY Studio+ will store your Personal Data on its secure internal computer systems. that photos, videos or audio footage will not be made accessible to the client upon completion of the interview.
- EY Studio+ will delete your Personal Data one year after the Project has ended.

Your Consent

I give my consent for (please tick all that apply):

The session audio to be recorded for the specific purpose of this research

Yes

The session video to be recorded for the specific purpose of this research

Yes

Photographs to be captured for the specific purpose of this research

Yes

Members of the EY Studio+ Project Team to observe the research and capture notes

Yes

Members of the Client Project Team to observe the research and capture notes

Yes

My Personal Data in connection to the Project outlined above to be collected, stored and processed for the duration of one year after the project has ended.

Yes

Your agreement to participate

I have read this consent form in its entirety, agree to the terms, and voluntarily agree to participate in the Project with EY Studio+ collecting and using my data as outlined above for the purpose of this research. I am aware that I can withdraw my consent at any time. I can do this by emailing [email protected] and sharing the reference number, researcher’s name, and the date of your session – shown at the top of this page.

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September 7, 2026 11:13 am BST

Informed Consent for Participant Research Uploaded by Tap Tarika - [email protected] IP 212.42.190.49

September 7, 2026 11:20 am BST

Take Part in Research - [email protected] added by Maya Mitchell-King - [email protected] as a CC'd Recipient Ip: 212.42.190.49

September 10, 2026 10:18 am BST

Document owner [email protected] has handed over this document to [email protected] 2026-09-10 10:18:02 - 151.230.228.89

September 10, 2026 10:18 am BST

Take Part in Research - [email protected] added by Tap Tarika - [email protected] as a CC'd Recipient Ip: 151.230.228.89