WP E-Signature by Approve Me - Sign Documents Using WordPress -

Mobile Phone Customer Service Employees Research - Consent Form - Nov 24

Informed Consent Form

What this market research is about

Bold Insight Ltd. (“Bold Insight”) would like to thank you for participating in this market research, which is being conducted for the Market Research Sponsor ("Market Research Sponsor"). The purpose of this market research is to understand how people might interact with customers and technology in their work environment (“Purpose”). Your participation in this market research will help us make work processes better.

Bold Insight is the data processor, and the Market Research Sponsor is the data controller responsible for the processing of your personal information.

During recruitment, you indicated that it was acceptable for the Market Research Sponsor to view/observe your interview session live for the purpose of analysis and that we will not reveal the name of the Market Research Sponsor until the end of your participation in this market research, just in case knowing this may bias your responses. Is this still acceptable to you?

Please select one of the following:

YES, this is still acceptable to me.

NO, I choose not to participate in this market research.

This market research activity is being conducted in accordance with the Market Research Society (MRS) code of conduct and the UK Data Protection Act 2018 as well as the General Data Protection Regulation (GDPR) 2016. This market research will take place between 21-22 November, 2024. The activities should not exceed 1 hour in length and will include a one-on-one interview.

Information we want to collect

Our legal basis for processing your personal information is based on your consent below.

Information used to qualify you for the market research:

● When you were recruited for this market research, your personal information was provided in order to assure that you were qualified for this market research. We may collect additional information about you during the market research. This will include:
o Your name
o Contact details (e.g., email, address, phone number)
o Demographic information (e.g., age, gender, educational level)
o Employment information,
o Information about your experience using a product
● This information may be used during our analysis to the extent needed to support the
Purpose.

One-on-one interview:
● This market research will consist of a 60-minute one-on-one interview between yourself and a researcher. If you choose to participate, the researcher will walk you through a series of tasks and ask you questions about: your work and work environment, training and resources, interactions with customers, and/or any other questions which relate to the purpose of the study. This information will be used for our analysis.

Audio/video recordings and live stream:
● We will audio and video record the session to gather your comments and actions to aid in the analysis and verification of market research findings. We will securely live stream your session so the Market Research Sponsor may view your session live.

I give consent for the following (please tick below to give consent):

Recording and remote observation by Bold Insight and Market Research Sponsor

I agree that personal information collected during recruitment and during market research will be used for analysis

I agree to participate in a 1:1 interview and personal information collected during the interview may be used for analysis.

I agree to be audio/video recorded, observed and live streamed for viewing by Bold Insight Ltd., and the Market research Sponsor for the purpose of analysis.

How long we retain your personal information

Materials containing your personal information, including video recordings, will be pseudonymised or deleted within 3 (three) months of completion of information analysis. Pseudonymised information may be retained for up to 10 years.

How we use your personal information
Your records will be kept as private as possible under UK DPA 2018, GDPR and all other applicable laws. Your Information will be stored in limited-access databases. Bold Insight will have access to these databases. Bold Insight will be obligated to protect the confidentiality of your Information and to use and disclose it only as described in this document.

Pseudonymised audio and video recordings and screen actions
(please tick below to give consent)

I agree to my personal information being transferred to the Market Research Sponsor for the purpose of analysis.

Bold Insight will produce market research reports using the information collected from you during the market research. Bold Insight along with the Market Research Sponsor will review the market research information and report.

Materials and audio/video recordings may be used for training purposes; however, any materials used for training purposes will be pseudonymised in accordance with the terms specified in “How long we retain your personal information.”

Bold Insight retains indefinitely your name and the date(s) on which you participated in market research to verify your history of participating in market research with us and allow us to respond to any legal inquiries, or any requests you may have regarding your personal information we may have.

Information Transfer
As part of this market research, your information will be processed in the United States of America and Japan, where you may have fewer rights than you do in the United Kingdom regarding the privacy of your information. Even if your Personal Information is transferred to the United States of America and Japan, it will always be handled in accordance with applicable law. Transfer of your Information outside of the United Kingdom and the European Economic Area (EEA), Switzerland, to a country
whose laws have not been found to provide an adequate level of protection will be carried out in a manner consistent with an approved adequacy mechanism such as the UK Standard Contractual Clauses.

Information Transfer (please tick below to give consent)

I give permission for my personal information to be processed in the United States of America and Japan by Client and the Market Research Sponsor.

Your participation in this market research is voluntary

It is your right, as a market research participant, to choose if you wish to be involved in this marketresearch.
✔ You have the right to withdraw your consent to participate at any time without giving a
reason. Withdrawing your consent during the session will terminate the interview;
however any information collected from you up to that point may still be used to support
the Purpose unless a request is made in writing to [email protected] to delete,
modify, or access any personally identifiable information collected from you.
✔ You have the right to take a break at any time. Please tell the market researcher if you need a break.
✔ There will be no penalty to you for taking a break or withdrawing your consent the
session at any time.
✔ You have the right to request a copy of the information collected from you.

You will receive an incentive

At the conclusion of the one-on-one interview session, the recruitment partner will contact you to provide you with the pre-agreed incentive amount.

Your consent
By signing this form, you give your consent to participate in this market research. If you have anyquestions about any content in this form that you would like to discuss before signing, please contact Leigh Clark on [email protected] and the research team would be happy to discuss these terms of agreement with you.
You may review the privacy policies for Bold Insight online:
● Bold Insight’s Privacy Policy: https://boldinsight.com/privacy

If you wish to withdraw your consent, or access, destroy, or modify your information
✔ You have the right to access, request a copy of, modify, and/or request to destroy any
information that was collected in relation to you and your market research session at any time after the completion of the session. You also have the right to withdraw your consent at any time during or after the completion of the session. To make any such request, please let a research team member know. Any request must be made in writing. If you want to access or update your information or withdraw your consent in the future, please contact [email protected] stating your request along with your full name, interview date and time.
✔ You may also contact Bold Insight or the Market Research Sponsor via the information below:
Bold Insight Contact:
Title: Data Privacy Officer & Quality
Director
Company: Bold Insight Ltd.
Email: [email protected]

UK Participants
● In addition to the above, you have the right to check, without difficulty, the identity
and credentials of any individual and/or employer conducting this project (including
sub-contractors).

Your right to lodge a complaint

You have the right to lodge a complaint with the relevant supervisory authority.

UK participants
You are able to file a complaint with the Information Commissioner’s Office
Telephone: 0303 123 1113
Textphone: 01625 545860
Online: https://ico.org.uk/make-a-complaint/

Non-Disclosure Agreement (NDA)
As we will be asking you to interact with a product that may not yet be on the market, confidentiality of all information disclosed during this market research must be maintained. Any technical and/or business information about the company’s product must be held in confidence. By signing this consent form, you agree to hold in trust, keep confidential, and not disclose any information related to what you will experience - directly or indirectly- in this market research to any third party or make any use of the confidential information beyond those activities that are part of this market research.

Please check one of the following:

YES, I have read the above statement and agree to maintain confidentiality of the information disclosed in this market research.

NO, I do not wish to participate in this market research

By signing your name, you agree to all terms and conditions mentioned above and agree to be a participant in this market research.

Leave this empty:

Your legal name

Your email address

Please Confirm full name and signature.

Draw Signature
Type In Signature

Draw your signature with your mouse, tablet or smartphone Clear

I agree that I am and I agree this is a legal representation of my signature for all purposes just the same as a pen-and-paper signature

I agree that I am and I understand this is a legal representation of my signature

Adopt & Sign

Timestamp

Audit

November 18, 2024 2:53 pm GMT

Mobile Phone Customer Service Employees Research - Consent Form - Nov 24 Uploaded by Stuart Chaney - [email protected] IP 82.148.32.25

November 18, 2024 3:15 pm GMT

Stuart Chaney - [email protected] added by Stuart Chaney - [email protected] as a CC'd Recipient Ip: 82.148.32.25