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Telecoms Workers Research - Oct 25

Consent to video/audio recordings and observations

Granted by:

To MANUFACTS Research & Dialog GmbH | Zollstockgürtel 59 | 50969 Cologne (market research institute, hereinafter referred to as the ‘Institute’)

and RSB Insights & Analytics Pvt.Ltd for Google

(hereinafter referred to as the ‘End-User’)

We, the institute, would like to take this opportunity to thank you for your participation in the study on the topic of Google Pixel Support. Please carefully read through the following text and grant your consent with a signature at the bottom.

During your interview on Zoom, the institute will create video and/or audio recordings on the date of your session. These recordings will solely be used for research purposes within the scope of this study by the end-user. Any other use for other purposes (e.g. advertising purposes) is strictly prohibited.

The end-user shall not learn your surname or address. The end-user may observe the interview as a livestream.

The video and/or audio recordings will only be transferred to the end-user for inspection after prior signature of an ‘End-user/appointed institute declaration of commitment’. The end-user is subject to the following obligations in connection to this declaration:

Recordings and observations must only be made in compliance with the ‘Directive for recordings and observations in market and social research’, without any exceptions.

Recordings and observations must solely be made for research purposes and used for the objective of the study.

Any attempt to de-anonymise data or recordings must be refrained from and prevented. The end-user is not permitted to produce any image, video or audio recordings or take any notes on specific individuals or notes that could be linked to specific individuals.

Only individuals that sign the enclosed ‘Personal declaration of commitment to ensure compliance with data protection requirements in accordance with the General Data Protection Regulation (GDPR)’ and send it to the institute/studio conducting the study in advance are permitted to make observations and use the recordings.

Observations and uses of recordings are only permitted in closed rooms to which only individuals that have signed the aforementioned ‘Personal declaration of commitment to ensure compliance with data protection requirements in accordance with the General Data Protection Regulation (GDPR)’ and sent it to the institute/studio conducting the study in advance are granted access.

Please consult this declaration of consent to learn the recipients of recordings.

All recordings are deleted within 3 months of receipt.

The end-user processes your data within the European Union or the European Economic Area.

The institute is the controller for the processing of video and audio recordings as per Art. 4(7) GDPR.

The institute shall erase all data within 6 months after the end of the study.

You are entitled to the following rights against the institute with regard to your personal data:

Right of access (Art. 15 GDPR);

Right to rectification (Art. 16 GDPR);

Right to erasure (‘right to be forgotten’) (Art. 17 GDPR);

Right to restriction of processing (Art. 18 GDPR);

Right to data portability (Art. 20 GDPR);

Right to object to processing (Art. 21 GDPR);

Please contact the controller’s Data Protection Officer in the case of any questions related to data protection:

MANUFACTS Research & Dialog GmbH
Datenschutzbeauftragter
Zollstockgürtel 59
50969 Cologne, Germany

+49 (0)221 67784380; [email protected]

In order to ensure your communications are kept confidential, we advise that you contact our Data Protection Officer by mail with a letter marked as ‘Personal/Confidential’.

I hereby confirm that I have read this document and been granted the opportunity to raise questions.

With my signature, I consent to the processing of the video and audio files for the purposes of this study and the transmission thereof to the end-user for research purposes by the institute and its processors (as per Art. 28 GDPR, such as technical service providers, videographers, translators, cloud providers, etc.) in accordance with Art.6(1) clause 1a GDPR.

I acknowledge that I reserve the right to withdraw my consent at any time with future effect.

I am not required to specify the reasons behind the withdrawal of my consent and it will not result in any negative consequences for me.

If I have signed a non-disclosure agreement, this shall not be affected by the withdrawal of my consent and will remain in force.

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October 27, 2025 9:51 am GMT

Telecoms Workers Research - Oct 25 Uploaded by Maya Mitchell-King - [email protected] IP 82.148.32.25

October 27, 2025 10:12 am GMT

Take Part in Research - [email protected] added by Maya Mitchell-King - [email protected] as a CC'd Recipient Ip: 82.148.32.25