What you need to know to take part in Understanding Heat Pump Use (C111006360)


What you need to know to take part in Understanding Heat Pump Use (C111006360)

Dear participant

Thank you for agreeing to speak with Verian Group UK Ltd (‘Verian’) about this research work for the Department for Energy Security and Net Zero where we will talk about your experiences with using a heat pump to heat your home.

Please read this document in full and if there is anything you do not understand, let us know and we can answer any questions you may have, before you take part.

Important information

Online Task – 30 minutes

You will be asked to provide an overview of your home’s heating system, explain your usage of the heat pump, and discuss the sources of information you use regarding your heat pump. 

You will receive an invite from [email protected] to sign up to a secure research platform called Qualzy.

You will be asked to review the Terms and Conditions to proceed

Online Interview – 60 minutes

Your will be asked to join an online video discussion using Zoom, where we will discuss your experiences with a heat pump. You will receive the details once your call is scheduled. 

You do not need to download the Zoom software or app if you don’t want to – you can still join the call using your preferred web browser: How to join a Zoom meeting 

If you are having tech issues, call Marios Zampetis on 020 7076 1464. 

Incentive for your participation

As a thank you for your time, you will receive £15 for completing the online task and £40 for completing the interview - £55 total when you complete both.

Your recruiter will send/has sent you an email on when and how you will get this incentive.  

 We must tell you

Our client, the Department for Energy Security and Net Zero is the Data Controller.

Verian is a member of the Market Research Society and ESOMAR and follow their research industry codes of conduct.

Verian will never pass your personal details to a third party without your permission.  

Happy to take part?

Please read the information provided, and if you wish to take part, just reply to this email using the statement below: ‘I have read all the information and agree to take part.’

PARTICIPANT PRIVACY NOTICE & TERMS

Understanding Heat Pump Use  (C111006360)

I understand that I do not have to take part and can change my mind and stop taking part at any time without giving a reason.

I understand Verian will collect the following personal data:

Including my name, email address, and telephone number; for the following purposes:

a. To give me any incentive voucher or payment.

b. For quality control e.g. check I am the right person.

c. If I agree to be contacted again by Verian about this project, within 12 months of this date.

Any images or videos I share with you in the online task will be used and shared with the client to support the findings. My images will not show any other persons or other their personal data.

My voice, opinions and image will be recorded, listened to and viewed by members of the Verian project team

I understand that I have legal rights to my Personal Data and can ask Verian for certain things, e.g. access to it, amend and/ or erase it. I can do this by contacting Verian at [email protected]

I can check Verian’s privacy policy here: https://www.veriangroup.com/uk-surveys

If you are unsure of the meaning of any information provided to you, please contact your recruiter or [email protected] for further clarity.

My agreement I understand that ideas and or materials may be shared with me which are private and confidential and not available to the public (‘Confidential Information’). I understand it is important that this Confidential Information remains private, and I agree not to tell anyone else about it, without Verian’s permission. This includes not sharing any information with my family, friends, colleagues or others, and means I must also not share anything on social media/networks, instant messaging etc.

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Document name: What you need to know to take part in Understanding Heat Pump Use (C111006360)
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December 2, 2025 3:24 pm BSTWhat you need to know to take part in Understanding Heat Pump Use (C111006360) Uploaded by Frances Thomas-Gregory - [email protected] IP 94.174.210.23
December 2, 2025 3:36 pm BSTFrances Thomas-Gregory - [email protected] added by Frances Thomas-Gregory - [email protected] as a CC'd Recipient Ip: 94.174.210.23