Heathrow Airport invites you to Take Part in Research

Heathrow Express invites you to Take Part in Research

Heathrow Express is always looking for ways to improve the experience for its customers. It has commissioned Ipsos MORI, a leading independent research consultancy, to conduct a project that aims to help Heathrow Express understand the experiences of its customers travelling to and from the airport. Heathrow Express want to understand more about its customers from the United Kingdom and we would like to invite you to share your views and opinions.

We are Take Part in Research (who are working with Heathrow Airport and Ipsos MORI to co-ordinate this project). We’d like to invite you to take part in this research study which will give you the chance to make a real difference to the way in which Heathrow Airport manages its services in the future.

Details as follows:

Stage One(Prior to travel): 1 hr Skype/FaceTime call a day or so before travel

Stage Two(During travel): mobile diary to document your travel experience

Stage Three(After travel): Interview after your travel to go into greater detail on your travel experience (20-30 mins).

Stage Four(After the return flight): 45 min Skype/FaceTime follow-up call to discuss the experience.

As a thank you for your participation we will be paying respondents who are selected to take part in the study £200 for their time and contributions.

We’d like to reassure you that everything you say, as well as your identity, will remain strictly anonymous according to the Market Research Society Code of Conduct. Your name will not be disclosed if you don’t explicitly agree for it to be, and neither will any information that could identify you.