Alternative Dispute Resolution Schemes Research – Opt In – CISAS

Thanks for your interest in the research on your experience with CISAS

Research is carried out by Jigsaw Research and Take Part in Research on behalf of Ofcom, the communications regulator.

It involves a diary for the duration of your claim – from registering your dispute, to receiving a decision. This also involves an initial survey telling us about your dispute and a final survey. Tasks will be completed online and via WhatsApp where possible.

Jigsaw Research will be financially incentivising people for taking part – up to £15 per week. Total incentives depends on the duration of your complaint, but you could earn up to £135.

This project will require approximately 10 minutes per week, with the potential to include optional additional tasks for an additional incentive.

There may be an opportunity to take part in a final 45-minute interview (over Zoom or telephone) with Jigsaw, to elaborate more on the process and how you found it. This will be incentivised further.

If you’d like to check that the research is legitimate, please Click Here to Ofcom’s website or go to the Ofcom website and search for ADR survey.

If interested, please complete this short questionnaire to opt in. Should take a minute, then someone from Take Part in Research will be in touch via email to send you the full application to check your eligibility and any additional requirements (for example, whether you are comfortable using WhatsApp etc.) 

Information submitted is sent directly to Take Part in Research. By submitting your information, you are giving consent for Take Part in Research to contact you in relation to this project only. Take Part in Research’s privacy policy can be accessed here by Clicking Here.

If you would prefer to speak to a member of the Take Part in Research team, please call 01273681074 or email [email protected] with your direct telephone number. Someone will call you back to explain the research in more detail and verify if you are eligible.

Places are limited and we cannot include everyone, so please respond as soon as possible! Though we may not have the capacity to respond to every individual who registers interest in this research, we may still be interested in these viewpoints in our future projects.

Thank you for considering our invitation and we look forward to hearing from you soon.

Please fill out the
following form

When completing the form please answer carefully and as honestly as possible, there are no right or wrong answers, all answers will be looked at individually when checking that you are applicable for the research.

If you are a good fit for the research, a member of the team will be in touch over the coming days with some more information!

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Jigsaw - Ofcom ADR (FIRST FORM) - Jan 2024

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